Last updated: October 11, 2026

At Suli Store, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you experience an issue with your order or wish to request a return, please review the policy below.

1. Return Window

Suli Store accepts eligible return requests made within 30 days of the date your order is delivered.

To be eligible for a return, the item must generally be:

* In its original condition.
* Unused and unworn, where applicable.
* Returned with its original tags and packaging, where applicable.
* Accompanied by proof of purchase or your order number.

Certain products may be excluded from returns where permitted by applicable law. Please see the exceptions section below.

2. How to Request a Return

To request a return, contact us at:

Email: sulistore1997@gmail.com

Please include:

* Your order number.
* The name of the product you wish to return.
* The reason for your return.
* Photographs of the product, if it is damaged, defective, or incorrect.

Our team will review your request and provide the next steps.

Please do not send any product back before receiving return authorization and instructions from Suli Store.

If your return is approved, we will provide the applicable return address and shipping instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at sulistore1997@gmail.com as soon as possible.

Please provide your order number and clear photographs showing the problem, where applicable.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund.

For eligible claims, we will explain any return or shipping requirements before asking you to send an item back.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Change-of-Mind Returns

If you change your mind about a purchase, you may contact us within the 30-day return window to request a return.

Approval depends on the product’s eligibility and the conditions outlined in this policy.

Return shipping costs: For approved change-of-mind returns, the customer is responsible for return shipping costs unless Suli Store agrees otherwise or applicable law requires a different arrangement.

Please contact us before returning an item so we can confirm the return procedure and applicable costs.

5. Return Address

Suli Store does not publish a general return address in this policy.

If your return is approved, we will provide the appropriate return address and instructions by email.

The return destination may depend on the product and the applicable supplier arrangements. Please do not send products to the original shipping address or any other address without our confirmation.

6. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for return, including:

* Personalized or custom-made products.
* Perishable goods, such as food, flowers, or plants.
* Certain personal care or hygiene products where returns are restricted for health or safety reasons.
* Gift cards.
* Other products clearly identified as non-returnable before purchase, where legally permitted.

Sale items may be returned where required by applicable law.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

7. Exchanges

We do not guarantee direct exchanges for every product.

If you need a different item, contact us at sulistore1997@gmail.com. Depending on product availability and the circumstances, we may ask you to return the original item and place a separate order for the replacement.

8. Refunds

Once an approved return has been received, where a physical return is required, we will inspect the item and notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

We aim to process approved refunds within 10 business days. Your bank, credit card company, or payment provider may require additional time to post the refund.

If you have not received your refund after 15 business days from the date we approved it, please contact us at sulistore1997@gmail.com.

All refunds will be handled within any applicable legal deadlines.

9. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery period, please contact us at sulistore1997@gmail.com with your order number.

We will review the shipment status and work to determine the appropriate next steps.

If an order is confirmed lost or undelivered, we will work with you to resolve the issue in accordance with our shipping policy and applicable law.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at sulistore1997@gmail.com.

Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy, subject to applicable law.

11. Contact Information

If you have questions about this Refund and Return Policy, please contact us:

Store Name: Suli Store
Email: sulistore1997@gmail.com
Website: Your Suli Store Shopify website

We appreciate your trust in Suli Store and thank you for shopping with us.