Last updated: October 11, 2026

At Suli Store, we work hard to process and deliver your orders as smoothly as possible. Please review our shipping policy to understand how we handle order processing, shipping, and delivery.

1. Order Processing Time

Orders are generally processed within 2–5 business days after they are placed.

Processing time includes order verification, preparation, and dispatch. Processing may take longer during holidays, promotional periods, or other high-demand periods.

You will receive a shipping confirmation and tracking information when available.

2. Shipping Destinations

Currently, Suli Store ships to customers within the United States.

Shipping availability may vary depending on the product and the delivery address.

3. Shipping Times

Estimated delivery times depend on the product, shipping method, supplier, and destination.

Your estimated delivery time includes both order processing and shipping transit time.

We will provide applicable shipping estimates during checkout where available. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or other circumstances outside our control.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be clearly communicated on our website and will be subject to the terms stated in the promotion.

5. Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow time for tracking information to update after dispatch.

If you have questions about your shipment, contact us at sulistore1997@gmail.com and include your order number.

6. Shipping Delays

Although we work to deliver orders within the estimated timeframe, delivery dates are not guaranteed unless expressly stated.

Delays may occur because of carrier disruptions, severe weather, high order volumes, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us immediately at sulistore1997@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and with household members or your local carrier.

If you still cannot locate your package, contact us with your order number so we can review the situation.

We will work with the shipping carrier and supplier to determine the appropriate next steps.

9. Contact Information

If you have questions about our shipping policy or your order, please contact us:

Store: Suli Store
Email: sulistore1997@gmail.com
Website: sulistore.com

Thank you for shopping with Suli Store!